Experiencing problems? Stuck on a level? Found a weird bug? Write us and we'll do our best to figure out how to help you.
Besides reporting problems, can I give suggestions about the game to the customer service?
Certainly! We warmly welcome your valuable suggestions, which will help us continuously optimize the game. You can share your ideas with us through the customer service channels mentioned above.
How long will it take to get a response after contacting the customer service?
Our customer service team is online 7×24 hours. For general questions, you will receive a reply within 1 to 2 hours. For complex issues, we will follow up and provide feedback within 24 hours.
Which devices does the game support for operation?
Our game supports systems such as PC, Android, and iOS, ensuring that you can have a smooth gaming experience on a variety of devices.
How does the game prevent cheating to ensure fairness?
We use advanced anti-cheating technology to monitor game data in real time. Once cheating behavior is detected, the account will be immediately banned.
Different players have different practice durations. Will it affect fair competition?
No. The matching system will match opponents according to the actual competitive level of players, ensuring that the two sides in the battle are of comparable strength.
What should I do if the game suddenly crashes?
First, try to clear the phone cache, close unnecessary background programs, and then reopen the game. If the problem persists, you can contact the customer service.
Is it difficult to get started with the in-game operations?
There is a novice guidance tutorial. The operation method is simple and easy to understand, and you can quickly master the skills through practice.
